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Good to know
Frequently Asked Questions
You might find your answer listed here. If not, please do let us know!
How do I attach a magnetic sticker to the wall?
First, make sure the wall is clean, dry and free of dust. Peel off the protective film and smooth the sign onto the wall from top to bottom, rubbing from the centre outwards towards the edges to prevent air bubbles. Watch the video! The magnetic sticker can still be repositioned, but we cannot guarantee that no adhesive residue or similar will remain, as every surface is different. However, it works well for many customers.
Do the stickers leave marks on the wall?
You can still reposition the magnetic sticker. And so far, it hasn’t left any adhesive residue on most walls. For freshly painted, wallpapered or porous walls, we recommend testing it on an inconspicuous spot first. So whilst we cannot offer a 100% guarantee, many customers have already tried it before you.
What are the delivery charges and delivery times?
Delivery within the Netherlands is free on orders of €40 or more; for orders below this amount, we charge standard delivery charges. For Belgium, ‘free delivery’ applies to orders of €65 or more. If you place your order on a working day before 11.00, your parcel will be dispatched the same day and you’ll usually receive it the next day.
Can I exchange or return my order?
You have 14 days to change your mind. Does something not fit, or is it not quite what you were looking for? Send us a message via the form, and we’ll sort out the return together. Products must be returned unused and in their original packaging. Once we’ve received them in their original condition, we’ll refund the amount.
Are the magnets safe for young children?
Our products are made from sturdy materials and finished with care. For children under 3 years of age, we recommend supervision whilst they are playing, as small parts are not suitable for very young children. Are you unsure about a specific product? We’d be happy to help.
